Privacy Policy
Effective Date: July 17, 2026
1. Introduction
Moxie’s Fur Lounge (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of everyone who visits or uses our website (the “Site”). This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data.
By using the Site or submitting any form that includes your contact information or phone number, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or submit your information.
2. Information We Collect
We may collect the following types of personal information:
Contact information, including your name, phone number, mailing address, and email address (if provided).
Communications you send us through contact forms, appointment requests, SMS messages, or other customer support channels.
Usage data, including pages visited, time spent on pages, browser type, IP address, device information, and analytics collected through cookies or similar technologies.
SMS consent records, including your explicit opt-in consent to receive text messages, the date and time consent was provided, and the form through which consent was obtained.
3. How We Use Your Information
We use the information we collect to:
Respond to inquiries and appointment requests.
Provide pet grooming services and customer support.
Send appointment reminders, confirmations, service updates, and other communications you have requested.
Send promotional offers and announcements if you have separately consented to receive marketing messages.
Comply with legal obligations and mobile carrier requirements.
Improve the performance, security, and functionality of our website.
Prevent fraud and protect our business and customers.
4. SMS and Mobile Messaging
Moxie’s Fur Lounge operates an SMS messaging program to communicate with customers who have provided explicit consent to receive text messages.
4.1 Opt-In and Consent
We collect your mobile phone number and send SMS messages only after receiving your explicit prior written consent. Consent is obtained through clearly labeled opt-in checkboxes on our website forms. By checking the appropriate box and submitting the form, you consent to receive text messages from Moxie’s Fur Lounge.
Consent to receive SMS messages is not a condition of purchasing any product or service.
4.2 Types of Messages
If you opt in, you may receive:
Appointment reminders and confirmations.
Grooming service updates.
Appointment follow-ups.
Promotional offers and announcements (only if you separately opt in to marketing messages).
Transactional notifications related to your appointments or requests.
4.3 No Sharing of SMS Data
Your mobile phone number, SMS opt-in consent, and any information collected in connection with our messaging program will not be sold, rented, leased, shared, or disclosed to third parties or affiliates for their own marketing, advertising, or promotional purposes.
We may share mobile information only with trusted third-party service providers that assist us in delivering the SMS messages you have requested. These providers are contractually obligated to protect your information and may not use it for any other purpose.
4.4 How to Opt Out
You may opt out of receiving SMS messages at any time by replying STOP to any message from us. Once your request is received, we will send a one-time confirmation message and discontinue future SMS communications unless you opt in again.
You may also opt out by contacting us directly at (815) 433-5839.
4.5 Help Instructions
If you need assistance, reply HELP to any SMS message or contact us at (815) 433-5839.
Standard message and data rates may apply.
4.6 Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan. Message frequency varies based on your interactions with Moxie’s Fur Lounge and the services you request.
4.7 Carrier Disclaimer
Carriers, including but not limited to AT&T, T-Mobile, Verizon, Rogers, Bell, and Telus, are not liable for delayed or undelivered messages. Message delivery depends on effective transmission by your wireless service provider.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.
SMS consent records are retained for a minimum of four (4) years to comply with TCPA and mobile carrier recordkeeping requirements.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
Access the personal information we maintain about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to applicable legal requirements.
Withdraw your consent at any time, including SMS consent.
File a complaint with the appropriate privacy or data protection authority.
Residents of Canada also have rights under Canada’s Anti-Spam Legislation (CASL), including the right to withdraw consent to receive commercial electronic messages at any time.
To exercise any of these rights, please contact us at (815) 433-5839.
7. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar tracking technologies to improve your browsing experience, analyze website traffic, and enhance our services.
You may manage cookies through your browser settings. Disabling cookies may affect certain website features and functionality.
8. Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those external websites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our services are not directed toward children under the age of 13 in the United States or under the age of 14 in Canada. We do not knowingly collect personal information from children. If we learn that such information has been collected, we will promptly delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
When changes are made, we will revise the Effective Date at the top of this Privacy Policy. Continued use of the Site after any updates constitutes acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:
Moxie’s Fur Lounge
1203 La Salle St
Ottawa, IL 61350
United States
Phone: (815) 433-5839